Pilgrim satisfaction hits 93% and Direct Hajj reaches 133 countries as Jeddah conference opens

by 9 November، 2026
Pilgrim satisfaction hits 93% and Direct Hajj reaches 133 countries as Jeddah conference opens
Minister of Hajj and Umrah Dr. Tawfiq Al-Rabiah speaking at an international conference (file photo, 2013). Photo: World Trade Organization via Wikimedia Commons, CC BY-SA 2.0

Pilgrim satisfaction with the 1447 AH Hajj season reached 93%, according to the government performance measurement centre Ada. The index has climbed steadily from 74% in 1443 AH to 81% in 1445 AH and 91% in 1446 AH. Minister of Hajj and Umrah Dr. Tawfiq bin Fawzan Al-Rabiah presented the figures on Sunday, 8 November 2026, at the opening of the sixth Hajj Conference and Exhibition at the Jeddah Superdome.

On behalf of the Custodian of the Two Holy Mosques King Salman bin Abdulaziz Al Saud, His Royal Highness Prince Saud bin Mishal bin Abdulaziz, Deputy Emir of Makkah Region, opened the event, which runs until 11 November under the theme "From Makkah to the World". About 520 government, private and non-profit bodies are taking part, with attendees from more than 150 countries. The minister outlined seven changes since the Guests of the Merciful Program began in 2019, including:

  • The Direct Hajj program now covers 133 countries, after 75 countries were added and direct contracting was strengthened in 58 countries that have no Hajj affairs offices.
  • Missions for pilgrims from abroad can choose from 34 service companies, up from a single company.
  • The Nusuk app has more than 70 million users worldwide.
  • Planning for the next season starts on 12 Dhu al-Hijjah, with contracts to be completed four months before the season.
  • 2.9 million bags were moved for pilgrims last season so they could travel without luggage.

The exhibition covers more than 67,000 square metres. The ministry and the Guests of the Merciful Program, part of Saudi Vision 2030, use it as an early meeting point for Hajj affairs offices and service providers to settle contracts for the 1448 AH season.

Source: Saudi Press Agency (SPA), Ministry of Hajj and Umrah, Asharq Al-Awsat, Ahwal

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