Sheikh Dr. Abdulrahman Al-Sudais has launched a cloud-based communication system designed to answer inquiries from visitors to the Grand Mosque, as part of Saudi Arabia’s broader digital transformation efforts in religious services.
The initiative was introduced by the Presidency of Religious Affairs at the Grand Mosque and the Prophet’s Mosque to improve accessibility and enhance the spiritual experience for pilgrims and visitors.
Advanced Technology for Better Service
The new system operates through an integrated technological framework that efficiently manages incoming calls and routes them directly to scholars’ personal phones.
This approach reduces the need for scholars to remain in fixed locations within the mosque, helping ease congestion and improve service accessibility.
Faster Responses and Smart Call Routing
The platform uses an intelligent call distribution mechanism that automatically directs callers to the nearest available scholar, reducing waiting times and improving response efficiency.
Calls can also be transferred to specialized offices within the Grand Mosque to ensure accurate handling of inquiries.
Quality Monitoring and Operational Flexibility
The system provides high operational flexibility and includes periodic performance reports to monitor and enhance service quality.
It also features call recording capabilities to maintain service standards and allow future reference when needed.
24/7 Service for Pilgrims and Visitors
Al-Sudais announced that the unified hotline number for the cloud-based center is:
8001222100
The service operates around the clock to support Hajj and Umrah pilgrims as well as all visitors to the Grand Mosque.
Promoting Moderation and Religious Awareness
The new digital platform works alongside traditional free inquiry phone services to reach the largest number of beneficiaries in record time.
It also supports the broader mission of promoting the moderate message of the Two Holy Mosques and enriching visitors’ spiritual journeys through reliable religious guidance.
