A specialized forum held in Makkah examined the expanding role of the nonprofit sector in enhancing services for pilgrims, highlighting its increasing contribution to improving the overall experience of Hajj and Umrah performers.
The forum emphasized the importance of collaboration between government entities, the private sector, and nonprofit organizations as a cornerstone for developing an integrated and sustainable ecosystem for pilgrim services. Participants reviewed successful nonprofit initiatives that have delivered impactful support across areas such as guidance services, healthcare assistance, social support, and volunteer engagement.
Speakers noted that nonprofit organizations have become essential partners in serving pilgrims, citing their operational flexibility, ability to mobilize volunteers, and capacity to deliver human-centered services that complement official efforts. They also stressed the need to strengthen institutional capabilities, governance frameworks, and financial sustainability to expand the sector’s long-term impact.
Discussions also explored opportunities to leverage innovation and digital technologies to support nonprofit operations, including volunteer management, field coordination, impact measurement, and enhanced transparency, all of which contribute to greater efficiency and public trust.
The forum aligns with the Kingdom’s broader efforts to empower the nonprofit sector and increase its contribution to social and service-oriented development, in line with Vision 2030 objectives. It reflects a commitment to delivering a comprehensive and compassionate pilgrim experience grounded in quality, efficiency, and collaboration.
