{"id":55342,"date":"2026-05-07T15:03:46","date_gmt":"2026-05-07T12:03:46","guid":{"rendered":"https:\/\/thesauditimes.net\/en\/?p=55342"},"modified":"2026-05-07T15:03:46","modified_gmt":"2026-05-07T12:03:46","slug":"new-digital-system-connects-grand-mosque-visitors-with-scholars-around-the-clock","status":"publish","type":"post","link":"https:\/\/thesauditimes.net\/en\/new-digital-system-connects-grand-mosque-visitors-with-scholars-around-the-clock\/","title":{"rendered":"New Digital System Connects Grand Mosque Visitors with Scholars Around the Clock"},"content":{"rendered":"
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Sheikh Dr. Abdulrahman Al-Sudais has launched a cloud-based communication system designed to answer inquiries from visitors to the Grand Mosque, as part of Saudi Arabia\u2019s broader digital transformation efforts in religious services.<\/p>\n

The initiative was introduced by the Presidency of Religious Affairs at the Grand Mosque and the Prophet\u2019s Mosque to improve accessibility and enhance the spiritual experience for pilgrims and visitors.<\/p>\n

Advanced Technology for Better Service<\/h3>\n

The new system operates through an integrated technological framework that efficiently manages incoming calls and routes them directly to scholars\u2019 personal phones.<\/p>\n

This approach reduces the need for scholars to remain in fixed locations within the mosque, helping ease congestion and improve service accessibility.<\/p>\n

Faster Responses and Smart Call Routing<\/h3>\n

The platform uses an intelligent call distribution mechanism that automatically directs callers to the nearest available scholar, reducing waiting times and improving response efficiency.<\/p>\n

Calls can also be transferred to specialized offices within the Grand Mosque to ensure accurate handling of inquiries.<\/p>\n

Quality Monitoring and Operational Flexibility<\/h3>\n

The system provides high operational flexibility and includes periodic performance reports to monitor and enhance service quality.<\/p>\n

It also features call recording capabilities to maintain service standards and allow future reference when needed.<\/p>\n

24\/7 Service for Pilgrims and Visitors<\/h3>\n

Al-Sudais announced that the unified hotline number for the cloud-based center is:<\/p>\n

8001222100<\/strong><\/p>\n

The service operates around the clock to support Hajj and Umrah pilgrims as well as all visitors to the Grand Mosque.<\/p>\n

Promoting Moderation and Religious Awareness<\/h3>\n

The new digital platform works alongside traditional free inquiry phone services to reach the largest number of beneficiaries in record time.<\/p>\n

It also supports the broader mission of promoting the moderate message of the Two Holy Mosques and enriching visitors\u2019 spiritual journeys through reliable religious guidance.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"

Sheikh Dr. Abdulrahman Al-Sudais has launched a cloud-based communication system designed to answer inquiries from visitors to the Grand Mosque, as part of Saudi Arabia\u2019s broader digital transformation efforts in religious services. The initiative was introduced by the Presidency of Religious Affairs at the Grand Mosque and the Prophet\u2019s Mosque to improve accessibility and enhance the spiritual experience for pilgrims and visitors. Advanced Technology for Better Service The new system operates through an integrated technological framework that efficiently manages incoming calls and routes them directly to scholars\u2019 personal phones. This approach reduces the need for scholars to remain in fixed<\/p>\n","protected":false},"author":1,"featured_media":55343,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[224],"tags":[],"class_list":["post-55342","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kingdom"],"yoast_head":"\nNew Digital System Connects Grand Mosque Visitors with Scholars Around the Clock | The Saudi Times<\/title>\n<meta name=\"description\" content=\"New Digital System Connects Grand Mosque Visitors with Scholars Around the Clock .. 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